Douglas PUD customers may notice a change in the look of their May bills. Over the past several months, Douglas PUD has been gearing up to transition to a new utility-wide software solution. This included changing to monthly billing in January.
"Monthly billing is a disruption to customers and staff workload", said General Manager Bill Dobbins. "Unfortunately, our old software was unreliable and support was not meeting our expectations. In order to gain the efficiency benefits of integrated utility-wide software some compromises, such as the switch to monthly billing are necessary."
The new system includes SmartHub, an online service for customers. SmartHub features allow customers to make payments, set-up paperless billing, sign-up for email and text alerts and track usage using their personal computer, tablet or smartphone.
"We are very excited to be able to offer SmartHub to our customers. It's convenient and easy to use. We encourage our customers to get online and check it out," said Meaghan Vibbert, Public Information Officer. "We understand when there is a change, customers may prefer some assistance. Customers are welcome to call, email or stop by if they have any questions."
Douglas PUD customers will be able to enroll in SmartHub when their new bill arrives in May with their new account number. If customers wish to pay through their bank, they will need to make sure they update their account number when making payments.
To help customers enroll in the new system, Douglas PUD has staff and computers in their lobbies to walk customers through the sign up process and load the app to their smartphone if they wish. There are also detailed instructions on the Douglas PUD website under Pay Online, More information.
Another improvement customers can expect is a secure, toll-free, available anytime, pay-by-phone option at 1-844-203-6546.