1151 Valley Mall Parkway, East Wenatchee, WA 98802

509-884-7191 / 1-800-503-7990


DCCN Support FAQ

Click here for the IPTV User Guide

What does DCCN stand for?

DCCN stands for the Douglas County Community Network, a next generation communication network which offers cutting edge Ethernet broadband at speeds of up to 1,000Mbps.

What service providers are on your network?
The list of service providers can be accessed by clicking here.

How much does connecting to the DCCN cost?

New connections in serviceable areas currently require a $150 new connection fee. Connections outside of serviceable areas require a contribution in aid of construction (CIAC) equal to 100% of the estimated construction cost. Each service provider has their own connection process. You must contact the service provider for a complete list of connection fees.

What is a Serviceable Area?
A serviceable area is an area where distribution fiber-optic cables, or wireless broadband access has been constructed to provide broadband connections to end-users. If you are in a serviceable area, a DCCN engineer will need to determine if any obstacles exist which could prevent a location from being served without additional construction costs.   

What is the process to get connected to the DCCN?
If you are in a serviceable area, getting connected is easy. Simply click the "Maps and Availability" link on our website and follow the instructions on how to submit a service request to the service provider of your choice. 

Once you have selected your service provider and submitted a connection request, the service provider should then contact Douglas PUD who will:

  1. Determine the requirements to connect your address.
  2. Install the PUD portion of the end-user broadband connection.
  3. Notify the ISP that the PUD portion is done.

The service provider will then:

  1. Arrange to connect the inside of your home or business to the network demarcation point on the outside of your home or business.
  2. Inform you when your network service has been activated and you're ready for high speed broadband access to the Douglas County Community Network.

How long does it take to get connected to the DCCN?
The PUD installation typically takes from one to three weeks. During periods of heavy installation volume the PUD installation can take longer. The service provider portion varies by provider.

How do I know the status of my connection request?
The PUD will contact the service provider when your connection is ready for final service provider installation. Your service provider will inform you when your connection is ready. (Once the PUD portion of the installation is done, if the service provider hasn't called you  to schedule an installation, we recommend calling the service provider and ensure the service provider portion of installation is scheduled.)

I know that fiber is currently NOT available to my home but when will it be available?
You can check for serviceable areas by clicking the "Maps and Availability" link. Please check back occasionally to find out the current status.  

Does the DCCN also have video and phone service along with the Internet?
High speed Internet, phone (VOIP) and video services are available. Information on how to use the DCCN IPTV system can be found HERE. Contact a service provider for more information. (Note: Video services are currently not available with wireless connections.)

Why is the DCCN not available at my location?
We are working hard to bring high speed communication services to the residents of Douglas County. If service is not currently available in your area please search for your address on our "Maps and Availability" web page. This lets us know which areas of the County are interested in receiving service.

Who do I call if I have problems with my DCCN connection?
You should contact your ISP. They have support staff trained to diagnose problems over the phone. If it appears there is a problem with the DCCN, the service provider will contact us and we will take appropriate action.

What areas are currently serviceable in Douglas County?
Please check out "Maps & Availability" on the DCCN website for the most current information.

  • Bridgeport
  • Waterville
  • Mansfield
  • Bauer's Landing
  • Sun Cove
  • Areas of Orondo
  • Many areas of East Wenatchee .
  • High-speed wireless connections may be available on the Waterville Plateau, the Palisades, the Plateau east of Pangborn Airport and some areas along the Columbia River. Please check with a service provider or check the DCCN website to determine availability.

I’d like to become a service provider in Douglas County. What does it take to do that?
Contact the Douglas County PUD DCCN team at (509) 884-7191.

Can I change service providers? How much does it cost to change providers?
Yes, you can change providers. The service costs vary by provider, so you will have to contact a service provider to determine the cost.

The PUD truck has left my house after installing communication equipment, am I ready to go now?
Not necessarily, there are a few more steps the PUD may need to do after the hardware has been installed on your home or business. When the PUD portion of the installation has been completed the PUD will notify the service provider and they should contact you to connect the inside of your home to the network connection box on the outside of your home or business.

I’m building a new home. What should I do to prepare for connection to the DCCN someday?
Install a 1” schedule 40 conduit (with wide angle sweeps for the corners) along with your electric conduit. Conduit installation instructions are available here. It is also advisable to wire the premises with CAT5 or better cable to any location where a TV, Internet equipment or computer will be located.

I’ve checked with the ISP and I am not currently serviceable. Is there a waiting list I can get on?
There is not a waiting list for DCCN connections. Search for your address on our "Maps and Availability" page. This helps us know which areas of the county are interested in receiving service.

What equipment do I need to connect to the DCCN? Is my computer ready for a broadband connection now?
Contact your ISP for specific information and recommendations. You will need at least one network card for each computer. Most computers manufactured since 2005 have the proper equipment for a broadband connection. Douglas PUD also strongly recommends a firewall and up-to-date anti-virus software.