Thank you to all our customers who responded to our first ever customer satisfaction survey. We are humbled by the overall satisfaction rating of 92%! The results of the survey show that our customers really like hydropower, but less than 40% know that we own and operate Wells Dam, our carbon-free generating jewel. The top three qualities that customers ranked were reliable power, reasonable rates and we are a utility you can trust.
As you may know, Douglas PUD is your locally owned, not-for-profit, electric utility. Three elected commissioners set policies and direct the general manager to carry them out. We value local control, safety and the long-term viability of the utility. This was our first customer survey, and we learned more about our customers and how they prefer to interact with us.
"We appreciate the trust our customers have in the PUD. We know what a valuable asset the utility is for all of us. While the results showed high levels of satisfaction, there is always room for improvement. We strive every day to exceed our customers’ expectations."