Sign up today, promotion ends December 31, 2021!
Douglas PUD is a not-for-profit public utility. We try to keep our costs down and your electric rates low.
Reducing postage costs helps us in that effort.
Some customers like a paper statement mailed to them–that is just fine. For those customers comfortable viewing their account information online, we ask you to consider our SmartHub cost-saving measure.
SmartHub offers great conveniences for our customers:
- Power outage reporting
- Online bills
- Online payment
- Usage history
- Custom notifications for a variety of situations
To be eligible for a $10 account credit, sign up for paperless bills and the Auto Pay Program for your electric account. Only one credit allowed per customer. Please contact us through your SmartHub account to request your account credit.
First, create a SmartHub account. You will need your account number, last name and email address. During the sign up process, you will be asked about your paperless bill preferences.
If you already have a SmartHub account, log on to your account from a computer; then go to My Profile and Update My Printed Bill Settings.
From the SmartHub Mobile App, go to Settings, then Paperless Bill Settings.
Auto Pay Program
After you are logged into your SmartHub account, go to Billing and Payments, Auto Pay Program and follow the instructions.
Request your credit
While logged into your SmartHub account from your computer, go to Contact Us, then choose Report an Issue/Inquiry, Other Issues/General Inquiry, Inquiry Type: SmartHub and request your account credit. Be sure to click Submit.
From the SmartHub Mobile App, go to Contact Us, Report an Issue/Inquiry, Other Issues/General Inquiry, Email Us. Enter your account number or service address, and request your account credit.
Linked below are step-by-step instructions on how to manage different functions of SmartHub.
- Register with SmartHub – create a SmartHub account
- Pay Your Bill
- Payment Methods – add, edit, and delete payment account information.
- Auto Pay Program – bill will automatically be paid each month (also called recurring payments)
- Notifications – Payment Reminders, Payment Confirmation etc.
- SmartHub Feed – activity log for your account
If you have questions or need help getting the steps set up, please call us at 509-884-7191.