1151 Valley Mall Parkway, East Wenatchee, WA 98802

509-884-7191 / 1-800-503-7990

Online Payment

Sm​artHub SH devices.jpg

SmartHub is a Web and mobile app that allows you to interact with Douglas PUD like never before. Make payments, report an outage, set notifications, turn off paper bills, check your usage and communicate directly with us all at the touch of a button.

Download the FREE app in the Apple App Store or Android Google Play.

Make a one-time payment without creating a SmartHub account.


Already have a SmartHub account? Click here to access your SmartHub account.

Click here and follow the one time sign up steps to create an online SmartHub account .

Step-by-Step SmartHub Help

e-CARE and Paymentus, the previous online account access and payment systems, are no longer available with our new billing system. You will need to create a new SmartHub account to access your account information online.

Pay by Phone


Secure, Toll-Free, 24/7/365, Opciones en Español.

Please give us a call if you have any questions (East Wenatchee 509-884-7191, Bridgeport 509-686-4501).

If your service is scheduled for disconnection, paying your bill on-line will not stop the disconnection.  Customers scheduled for disconnections or customers that are disconnected must contact our office to pay their bill or make payment arrangements.